Just another Bad Day...

Just came back from another bad flight. Everything seems to be going wrong again. Original flight was cancelled. Got called for BOMBAY! Ended my relationship. Stucked under the sun for an hour waiting for Bus to bring us to hotel. Mistakenly woke up 1.5hrs before wake up call. Quarrelled with a guest in front of the whole cabin and the Cabin Manager!!!!

I can't believe how down i was today. Everything just went haywire.. Kept telling myself that everything's gonna be alright, but can't help but to feel sorry for myself. It's pathetic. Cried myself to bed the night before. Woke up, though feeling down, but ready to work cos i wanted to keep my mind occupied. Can't help but to have the word "Gloomy" written over my forehead.

Reached bombay and was waiting for the bus to arrive but apparently, our bus was not arranged for us. In the end, we had to wait for more than an hour under the sun with only very little shade from the bald tree. The hotel sent a very small bus + a private car to take the whole team to Leela Hotel. And guess wat? The car ride only took less than 5mins to reach the hotel. I have no idea why they took so long to send us the transport.

All the waiting cum a bit of flight delay, shortened our rest period by almost 3hrs. At the hotel, our pick up was at 2100hrs and the wakeup call at 2000hrs local time, which is 1830hrs AUH time. As i wanted to sleep slightly longer, i usually change my wakeup call to half hr later, thus it should be 1900hrs AUH time, but i went to set it to 1900hrs local time. I was awaken by the wakeup call i set. And right before i was about to leave my room, i suddenly had a weird feeling about the extremely short time spent in the hotel, thus i called the concierge to check on the timings and realised how dumb i was...

Feeling extremely lethargic after less than an hour's rest in the hotel, we had to get back to the worst aircraft EY owns and serve a full load of indians. To make things worse, the APU was not working, and guess wat, that's the Auxilliary Power Unit that provides power to the Aircraft on ground. Therefore, all the poor crew, including myself, had to board all the guests onto an oven aircraft. All the guests were complaining and who gets the shit? ----> US!!! On top of that, the safety video was not working, thus, we had to perform our "well-practiced" life safety demonstration and sweating like a pig at the same time....... Can't Believe It!!!!

The service was a mess. Communication break down, crew unhappy with each other, showing faces to one another and all. I was trying so hard to be the middle-man, cooling them down and running around the cabin trying to help them out, so that they dun get so mad at each other. And the stupid, irritating, greedy, fucking asshole indian guests had millions of requests and complains and kept pressing the fucking call bell like they're playing some kinda music!!! The first couple of rows that i served already requested 2 to 3 kinda different drinks each. The flight was short, we dun have enough time to entertain them with so many different kind of interesting drinks man... It was so aggitating and yet we had to try to do it.

During the collection service, an asshole even blamed me for not serving his Whiskey, but my colleague had already served him.

ASSHOLE: She served me already, but u haven.
Me: Sir, i did not serve u becos i saw tat my colleague has already served u ur drink.
ASSHOLE: But i need another drink now.
Me: Sir, can i come back to u shortly.
ASSHOLE: About how long?!
Me: Maybe another 10 mins, i need to finish with my service first, we're running out of time now, i hope u understand.
ASSHOLE: But i can't finish my meal if u dun give me the whiskey...
Me: I'm sorry sir, i really need to finish my service. Anyway, why can't u swallow ur meal when u dun have the whiskey? U having some problem with ur throat???
ASSHOLE: i need the drink otherwise i cant eat. U can faster go get now and continue to
collect.
Me: I'm sorry sir, i can't do that! if u want, i can get my cabin manager to talk to u!
ASSHOLE: No, i dun wanna talk to ur Cabin Manager!
Me: I'm still very sorry sir, u just have to wait, i'm not going to explain to u anymore, if u're not happy, u can complain to my cabin manager. Anyway, at top of descend, i'll collect ur tray in preparation for landing, whether or not u have finish ur food ....

And at tis point, My Cabin Manager happen to walk towards the aft, thus i wanted to tell her wat happened...

ASSHOLE: I dun wanna talk to ur Cabin Manager!!!!!!
Me: Sir, u're not talking to her, i am talking to her!!!!!!
ASSHOLE: I dun care! I dun wanna talk to her!!!! It's ur FAULT!!!! U're wrong!!!!!
ME: Sir!!! I've not done anything wrong and it's not my fault!!!!!!

The cabin manager was shocked by the commotion and her eyes almost dropped out. Therefore, i decided that it's still better i just walk away..... He's so rude and unreasonable, I was so angry that i almost burst out crying in front of everybody. I can't believe how everything pile on top of each other that made my day really so bad. As i continued to collect the last few rows of trays, i felt like an idiot. Everything was just not right. I felt like somebody is punishing me for dunno wat reason....

I was so upset, i didn't eat anything. How was i able to swallow anything? I was shocked by how i reacted to it. I totally didn't care about the consequences and fought with the guest without holding back. I know as a service-provider, it's not right to do that. I'm not professional enough in dealing with the situation. I guess my emotions took over me again....


I am really tired.... .... When will i be able to stand up again???